From Handwritten Confirmations to a Seamless Booking Journey

Not long ago, bookings at Kasnäs were managed entirely by hand. Confirmation emails were written manually, and the reception team fielded a steady stream of calls from guests wanting to check availability or make a reservation.

“A single call could take up to 27 minutes,” says Henrika Enestam, Manager at Kasnäs. “We needed a system that would allow us to free up time and focus on in-person service.”

VISIT’s Internet Booking Engine addressed that directly. Guests can now book online at any time, without needing to call during office hours. VISIT’s All-in-One PMS brought similar relief to the back-of-house operation. Confirmation emails that once had to be written by hand are now generated automatically. “Previously, we wrote confirmation emails manually. Now, the PMS generates professional confirmations instantly, reducing errors and saving us valuable time,” Henrika explains. Transferring orders from the restaurant point of sale to the hotel system has also become considerably more straightforward.

 

Gift Cards, Packages and a Growing Range of Experiences

One of the more tangible changes since implementing the VISIT Platform has been the growth in gift card sales. Selling them used to involve a significant amount of manual administration. Moving the process online has made it easier for customers to purchase experiences as gifts, and easier for the team to manage and promote them at the right moments.

“It’s amazing how much this has grown,” says Henrika. “We’re able to highlight it at specific times of year, such as around Father’s Day and at Christmas.”

Kasnäs has a broad and loyal guest base. Families come for spa weekends and shared meals. Groups book sauna experiences. Companies and associations choose the resort for conferences and team retreats, particularly in May, June, August and September, when businesses are heading into or returning from the summer break. Having a booking setup that can handle that variety, and present it clearly to guests online, has made a practical difference to how the team operates.

Part of a Wider Ecosystem

Kasnäs has found value not just in the systems themselves but in being part of the VISIT network. Attending VISIT Summit gave the team a chance to learn from other properties using the VISIT Platform, and to connect with the people behind the scenes.

“VISIT Summit was great. I didn’t know how valuable it would be until I attended,” says Henrika. “It was fantastic to meet others who use the same system, to learn about what works well, what challenges exist, and how others use it. You realise there are things you might not even be utilising yet.”

The relationship with the VISIT team has also been a positive one. “The whole team is very efficient, customer-focused, and takes great care of their customers,” Henrika notes.

 

Looking Ahead

Currently, around 95% of Kasnäs’s visitors are domestic. The team is keen to grow its international reach, with Sweden, Germany and other markets in mind. A smooth, accessible online booking experience is central to that ambition.

For a hotel that has grown from a small family business into a well-established destination, the VISIT Platform has helped Kasnäs keep pace with that growth without losing the personal touch that has always set it apart.