Less Time on the Backend, More Time with Guests
Before switching to VISIT’s All-in-One PMS (powered by VisBook), the team managed spa bookings, dining reservations and room availability across separate tools, making coordination more complex and time-consuming than it needed to be.
“We were looking for a PMS that would integrate well with our booking engine and reduce manual steps,” says Hampus Eckerlid, Revenue and Systems Manager. “VISIT has given us the freedom to spend more time with guests and less on backend tasks.”
Today, all elements of a guest stay can be handled in one flow. Guests can select spa treatments and dinner times as part of the booking process, which reduces the need for manual follow-up and makes preparation easier for the team before guests arrive.
“Because guests have already chosen their package details online, we can prepare before they arrive and meet their needs more precisely,” says Hampus.
One System Across Multiple Properties
The benefits of the setup extend beyond Mössebergs Kurort itself. The property is part of a group that also includes Hotel Ranten and Mössebergs Camping, and the same PMS from VISIT is in use across all three sites.
Having a shared system makes it straightforward to move staff between locations without additional training, and keeps service standards consistent across the group. “Having one system across hotels and our campsite means staff don’t have to learn something new every time they change location,” Hampus explains. “It’s more efficient and much easier to scale.”
It has also made onboarding new properties a more manageable process, even during busy periods.
