From a Handwritten Journal to a Complete Digital Operation

When Slipens Hotell opened in 2016, reservations were recorded by hand in a journal, with restaurant staff helping to manage hotel bookings on the side. It quickly became clear that a dedicated approach, and a proper platform, was needed.

When Therese joined in early 2017, she turned to VISIT almost immediately. “We needed a proper platform to manage everything, so I contacted them right away, and we’ve used them ever since.”

 

A Seamless Guest Journey, End to End

Today, the entire guest journey runs smoothly thanks to the tight integration between VISIT’s All-in-One PMS (powered by VisBook) and its Internet Booking Engine (powered by BookVisit). Guests book directly through the online booking engine, which stays in sync with the PMS in real time so availability is always accurate. The booking page is straightforward to customise with photos and brand colours, giving guests the right impression from the very first interaction.

Packages, activities and add-ons are all displayed within the booking flow, and everything transfers automatically into the PMS. “The guest receives a confirmation email right away, and I get notified without having to lift a finger,” says Therese. Three days before arrival, an automated email goes out with further information, meaning that by the time a guest arrives, the team already has everything they need.

The integration also makes it easier to stay personal, even when bookings come in online. “If I need to reach out to a guest, their contact details are right there in PMS All-in-One. That saves a lot of time compared to other booking channels.”

Smarter Operations, More Time for Guests

For Slipens Hotell, the VISIT Platform goes beyond operational efficiency – it enables a more tailored experience for every guest.

“We often have wedding parties who book the entire hotel,” Therese explains. “With VISIT, we can create a private booking page just for their guests, with photos of the couple and a personal greeting. It’s very appreciated.”

The systems are easy to pick up for seasonal staff. “They’re so intuitive that it’s quick to train new team members during summer.” Managing availability and rates has become equally straightforward, with Therese able to check everything through the app even when away from the property.

Automation has freed up meaningful time each week. When guests call in the evening without staff on site, it’s easy to direct them to the website to check availability and book directly – saving time for both the guest and the team.

 

Growing Direct Bookings and Higher Value Per Stay

Slipens Hotell has worked with VISIT since the very beginning, and the results continue to build year on year. Today, around 36% of bookings come directly through the hotel’s own website, with guests increasingly choosing to book direct rather than through OTAs.

Guests are also spending more per stay. Average booking value has increased by 11% compared to the previous year, and Therese expects this to grow further as the hotel plans to expand its range of packages and add-on products within the booking journey.

 

Award-Winning Hospitality

Slipens Hotell’s approach hasn’t gone unnoticed. In 2024, the hotel won Best Stay at VISIT Awards, recognising its warm, personal service and memorable guest experiences.

“We were so happy to win,” says Therese. “A guest recently told me that staying with us felt like coming home, and that’s exactly what we want.”

The team continues to raise the bar, with a focus on building an even stronger presence in online reviews. And while the on-site experience remains the priority, the booking journey plays a key role in shaping first impressions. “The booking page is their first contact with us, and it works perfectly. It’s clear, inspiring, and helps guests see what we offer right away. That’s often what leads to a booking.”

For Slipens Hotell, the VISIT Platform has become essential to running an intimate, story-driven hotel efficiently – without ever losing its personal touch.