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How the Visit Platform is transforming operations
Kokkedal Slot has spent years upgrading systems and workflows to reduce manual work and create a smoother experience for guests and staff alike. According to Kasper, although the modernisation is only now reaching its final phase, the team can already see how the process is helping them create more value for their guests.
One of the biggest shifts has been operational. By automating processes and connecting systems, the team has freed up time to focus on what matters most: guest interaction. Central to that shift has been the decision to implement the Visit Platform — in particular VisBook as their PMS and BookVisit as their Booking Engine and Channel Manager. Bringing sales, distribution and property management together in a single ecosystem reflects the platform’s core promise: every need in one place, with less administration and more focus on memorable guest experiences.
Kasper highlights how the tight integration between BookVisit and VisBook reduces manual work and significantly improves accuracy. As he puts it, “it has almost removed our manual mistakes — for example, when a room is cancelled but a table reservation or treatment isn’t, leaving us with occupied capacity but no guest.” Guests benefit too: they can add to their reservation themselves, both before and during their stay.
“The team is able to create more time for what’s important — the personal contact when it’s needed. And we’re receiving more and more positive feedback from guests about how easy and efficient it is to interact with us.” — Kasper Heebøll Harboe, Hotel Director
A cultural shift: from manual processes to a digital mindset
Over time, reducing manual work has become more than a technical project — it has become part of Kokkedal Slot’s culture.
“Over the last six years we’ve worked systematically to reduce manual processes,” Kasper explains. “We’ve now reached a point where it’s no longer just a strategic decision, it’s part of our mindset. When we encounter manual processes, the organisation automatically questions them and works to change the workflow rather than just accepting it.”
The result is a team that spends more time with guests and less time behind screens — something reflected in both guest feedback and employee motivation. That’s what the Visit Platform is designed to enable: more time to look your guests in the eye.
How BookVisit is driving direct booking growth
While many hotels still lean heavily on third-party platforms, Kokkedal Slot has steadily strengthened its own channels. The most visible shift? A significant increase in direct bookings powered by BookVisit’s Booking Engine.
“We continue to grow significantly more through our own channels than through third parties. That doesn’t mean we’re completely independent from them, but we’re able to use them much more strategically, rather than as the foundation for survival.” — Kasper Heebøll Harboe, Hotel Director
The numbers confirm that shift. Over the past six months, the hotel has seen an 18% increase in bookings overall, while the average room price has risen by 5%. The most striking difference lies in channel distribution: growth on third-party channels followed the status quo, while revenue through Kokkedal Slot’s own channels increased by 39%.
With the Visit Platform’s Channel Manager keeping distribution, pricing and availability synced in real time, the hotel can fill remaining capacity through OTAs without relying on them as its primary revenue source.
