One System, Every Department
Twelve months into using PMS All-in-One, the operational impact across Jula Hotell’s five properties is clear. With hotel, restaurant, conference and POS all integrated within the same platform, the group has eliminated departmental silos and significantly reduced the risk of errors.
“Administration time has decreased by around 20–25%,” says Jenny. “In reception and booking alone, we save several hours every week thanks to simpler booking handling, automated processes and clear reports.”
The benefits are especially pronounced for complex events. “It has made an enormous difference, especially for conferences, events and weddings, where administration time has been cut dramatically. When all information is gathered in one system, the risk of miscommunication between departments is reduced.”
Billing has also become more reliable. All charges from the restaurant, bar and other departments flow directly into the same system, ensuring everything is collected correctly on the guest’s bill. Jenny notes this “minimizes the risk of mistakes at checkout and contributes to a smoother and more professional experience for the guest.”
Staff have embraced the change too, particularly appreciating the booking calendar and the ease of managing add-ons, packages and pricing. “The information is automatically updated between departments, it minimizes the risk of misunderstandings and double work.”
Stronger Sales Through the VISIT Platform
The combination of PMS All-in-One with VISIT’s Internet Booking Engine (powered by BookVisit) has had a direct impact on revenue. Direct bookings have grown by around 15% since the group adopted both, an improvement Jenny highlights as benefiting not just profitability, but the quality of the guest relationship as well.
Package sales have grown significantly too. “The VISIT Platform makes it much easier to create, sell and market packages, especially on our own website. It allows us to work strategically and seasonally with our products.” This has contributed to a roughly 10% increase in total turnover, driven largely by higher revenue per guest through packaging.
For a group of destination hotels, this capability is central to the business. “Packaging is absolutely crucial for us, and thanks to the integration between our PMS and booking engine we can easily create, market and sell attractive packages directly online. It strengthens both our digital presence and our competitiveness in the market.”
A Partnership Built for Growth
For Jenny, the value of the switch goes beyond the numbers. “The VISIT Platform is modern, complete and user-friendly, that really saves time and simplifies everyday work. Most importantly, you get a partner who is engaged, attentive and develops the system together with its customers.”
Her advice to other hotel groups considering a similar move is straightforward: “Do it.”
She is particularly enthusiastic about the benefits for multi-department properties. “If a hotel works a lot with conferences or has several departments such as restaurant, bar or spa, it is especially valuable to have one complete system where all information is collected in one place. It’s an investment that quickly pays off – in efficiency, quality and guest satisfaction.”
For Jula Hotell, adopting the VISIT Platform was more than a system upgrade – it was a key step in their digital development, freeing up time and resource to focus on what matters most: their guests.
