The Problem with Disconnected Systems

Before adopting the VISIT Platform, the team was juggling separate platforms for reservations, restaurant management and payment processing. The friction showed up most clearly in the restaurant.

“We had major issues with our old restaurant system. In reception, we could just about make things work, although it took longer, but the real problem was for the restaurant staff. The cash register, the integrations, nothing worked smoothly. We needed something simple and effective,” explains Dömle Herrgård’s Reception Manager.

 

One Platform Across Every Department

With VISIT’s All-in-One PMS (powered by VisBook) as the operational core, reception, housekeeping, restaurant and event coordination all work from the same system. Information flows between departments without manual intervention, which has reduced the kind of small errors and miscommunications that tend to build up when teams are working from different tools.

The difference has also been felt in how quickly new staff get up to speed. “It’s by far the easiest system I’ve ever trained someone on. I’ve worked with many different systems, but thanks to the VISIT Platform, new hires are confident within a week,” says the Reception Manager.

The consistency of the interface across booking types, whether conferences, spa packages or restaurant reservations, means staff can move between tasks without having to think too hard about the system itself.

Shifting the Balance Toward Direct Bookings

High commission fees and limited upselling opportunities are a familiar frustration for hotels that rely heavily on OTAs. The VISIT Platform’s Internet Booking Engine has helped Dömle Herrgård shift that balance in their favour.

The approach is deliberate. “Now, we limit the availability of rooms on OTAs and only offer room-and-breakfast there. If guests want packages, they need to book directly. This makes a huge difference,” the Reception Manager explains.

Setting up new packages in the IBE is straightforward, taking around five to ten minutes to add images and pricing. That ease of use means the team can respond quickly to demand and keep the offering fresh throughout the year.

The integration with marketing channels has also proved useful. “A lot of our theme weekends get fully booked thanks to the IBE. When we run Facebook ads, we can link guests directly to the booking page, where they see availability, prices, and details immediately. They can book in just a few minutes,” the Reception Manager notes.

 

A Setup That Works

Dömle Herrgård works closely with the golf club next door, and the connectivity across the VISIT Platform has made it easier to offer guests a joined-up experience across both.

“With the VISIT Platform, guests book everything directly through us, and we handle their golf times,” the Reception Manager explains.

For a destination where accommodation, dining and activities are all part of the same stay, being able to manage that in one place is a practical advantage that guests feel without necessarily noticing.

For Dömle Herrgård, the VISIT Platform has made daily operations more manageable and given the team better tools to grow direct bookings and deliver a consistent guest experience.